FAQs

✿ Checking Order Status

- For standard (untracked) shipping method, we are unable to check your order's whereabouts. Please wait up to 3 months for international mail to arrive. *In some countries, your local post office may leave you a notice to pick up the package. 


- For tracked shipping, feel free to message us with your full name and order # for assistance.

 

✿ Incorrect Address / Shipping Info

- Please make sure to put the correct name and shipping address before placing your order.

- After packages have been shipped out, we can no longer change addresses and other information.

 

✿ Combining Orders

- We are unable to combine handmade goods orders with manufactured goods at this time. Kindly double check your cart before placing an order.

 

✿ Lost Packages

- Untracked packages: Unfortunately, we are unable to replace/refund untracked packages that get lost in transit as stated in our shipping policies

 

Tracked packages: We do not refund lost tracked packages but we do reship them once per order (customer is responsible for reshipping fee).

 

✿ Payment Options

- Currently, we are able to accept payments via ShopPay, PayPal, and GPay.

 

✿ International Shipping Rates

- US $15-$20 for worldwide tracked shipping

- Orders above US $100 will be automatically upgraded to free shipping with tracking number

- You can track your order here

*Kindly visit our shipping policies for more details

 

✿ Countries we can't ship to

- We ship worldwide except to these countries: China, India, Ukraine, Russia

 

✿ Finding discount codes

- Emails from our newsletter will usually show up at the "Promotions" tab of your inbox. If you still can't find it, feel free to contact us at info@katsukintakamura.com.