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Shipping Policy

✿ Shipping rate

- Tracked international shipping for handmade items is included in this price

- Shipping cost for merchandise will be calculated at checkout

- Express international shipping option is available at checkout

- Handmade items are fulfilled and delivered from Singapore or Japan

- Merchandise are fulfilled and delivered from Japan, United States, United Kingdom, or Australia.

✿ Delivery time

- International mail might be delayed due to external factors such as global issues, weather conditions, or force majeure. Please allow extra time for your orders to arrive.

-  Order processing time: 1-4 business days (excluding Saturdays and Sundays)

-  Estimated international shipping: 1-4 business weeks (excluding Japan national holidays)

- For faster shipping, please upgrade to express shipping.

 ✿ Returns, Exchanges, and Cancellations 

- We do not accept returns or exchanges of handmade preorders. Please make sure your order is final and with the correct information required. For more information, please visit our Refund Policy page.

- If you wish to cancel your order, please cancel within 24 hours upon placing your order.

- After your package has been shipped out, we are no longer able to arrange a cancellation and refund.

 ✿ Refunds

- We do not refund lost tracked packages. However, we will gladly send you (1) new package of the same item(s) or replacement items of equivalent value. 

- We can only resend once per lost tracked order.

- If you receive a defective product, please contact our customer service info@katsukintakamura.com within 24 hours upon receiving your package. Please provide photos/videos as evidence. Depending on the circumstance, customers may be eligible either for a partial refund or a product replacement.

*Customer will be responsible for paying a reshipping fee.

✿ Customs, VAT Charges

- Customers are responsible for paying any VAT or customs fee that your country may charge upon arrival of your package.

- We are not responsible for delays due to customs.

 

For questions/concerns please don't hesitate to contact us HERE.