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Shipping Policy

✿ Shipping rate

- Tracked international shipping for handmade items is included in this price

- Shipping cost for merchandise will be calculated at checkout

- Express international shipping option is available at checkout

- Handmade items are fulfilled and delivered from Singapore or Japan

- Merchandise are fulfilled and delivered from Japan, United States, United Kingdom, or Australia.

✿ Delivery time

- International mail might be delayed due to external factors such as global issues, weather conditions, or force majeure. Please allow extra time for your orders to arrive.

-  Order processing time: 1-4 business days (excluding Saturdays and Sundays)

-  Estimated international shipping: 1-4 business weeks (excluding Japan national holidays)

- For faster shipping, please upgrade to express shipping.

 ✿ Returns, Exchanges, and Cancellations 

- We do not accept returns or exchanges of handmade preorders. Please make sure your order is final and with the correct information required. For more information, please visit our Refund Policy page.

- If you wish to cancel your order, please cancel within 24 hours upon placing your order.

- After your package has been shipped out, we are no longer able to arrange a cancellation and refund.

 ✿ Refunds

- We do not refund lost tracked packages. However, we will gladly send you (1) new package of the same item(s) or replacement items of equivalent value. 

- We can only resend once per lost tracked order.

- If you receive a defective product, please contact our customer service info@katsukintakamura.com within 24 hours upon receiving your package. Please provide photos/videos as evidence. Depending on the circumstance, customers may be eligible either for a partial refund or a product replacement.

*Customer will be responsible for paying a reshipping fee.

✿ Customs, VAT Charges

- Customers are responsible for paying any VAT or customs fee that your country may charge upon arrival of your package.

- We are not responsible for delays due to customs.

 

For questions/concerns please don't hesitate to contact us HERE.

✿ Checking Order Status

- For standard (untracked) shipping method, we are unable to check your order's whereabouts. Please wait up to 3 months for international mail to arrive. *In some countries, your local post office may leave you a notice to pick up the package. 

- For tracked shipping, feel free to message us with your full name and order # for assistance.

 

✿ Incorrect Address / Shipping Info

- Please make sure to put the correct name and shipping address before placing your order.

- After packages have been shipped out, we can no longer change addresses and other information.

 

✿ Combining Orders

- We are unable to combine handmade goods orders with manufactured goods at this time. Kindly double check your cart before placing an order.

 

✿ Lost Packages

- Untracked packages: Unfortunately, we are unable to replace/refund untracked packages that get lost in transit as stated in our shipping policies

 

- Tracked packages: We do not refund lost tracked packages but we do reship them once per order (customer is responsible for reshipping fee).

 

✿ Payment Options

- Currently, we are able to accept payments via ShopPay, PayPal, and GPay.

 

✿ International Shipping Rates

- US $15-$20 for worldwide tracked shipping

- Orders above US $100 will be automatically upgraded to free shipping with tracking number

- You can track your order here

*Kindly visit our shipping policies for more details

 

✿ Countries we can't ship to

- We ship worldwide except to these countries: China, India, Ukraine, Russia

 

✿ Finding discount codes

- Emails from our newsletter will usually show up at the "Promotions" tab of your inbox. If you still can't find it, feel free to contact us at info@katsukintakamura.com.